#TheLongWayHome FAQs
FAQ categories
Yes, all dollar amounts mentioned on the website refer to USD.
1. Simply start using your STRAVA app to record your activities starting from the Challenge start date. Record them as "SWIM" activities.
2. Please ensure that you authorise Togoparts to connect to your STRAVA account. Remember to use your STRAVA App to track all your activities during the challenge period. You can find STRAVA's authorisation link in our notification email.
3. If you are using a non-STRAVA device to record your activities, please upload your activities to STRAVA. Just make sure all devices are STRAVA-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed activity details.
2. Please ensure that you authorise Togoparts to connect to your STRAVA account. Remember to use your STRAVA App to track all your activities during the challenge period. You can find STRAVA's authorisation link in our notification email.
3. If you are using a non-STRAVA device to record your activities, please upload your activities to STRAVA. Just make sure all devices are STRAVA-compatible! Once the challenge starts, the leaderboard will be refreshed periodically to reflect your relevant completed activity details.
For outdoor activities, record them as “SWIM" on STRAVA. For indoor activities, enter them manually as “SWIM” on STRAVA.
You will not be able to qualify for the leaderboard. All funds raised will be directed to Hope and Joy Foundation to support our beneficiaries. No refund of donations would be made.
The member who does not achieve the required donation amount will not qualify for the leaderboard.
Yes. The beauty of this challenge is that you can log your activities anytime and anywhere.
Friends and members of the public can donate via your individual or team profile page without logging in. The funds go directly to the event organiser through a payment gateway, such as Stripe. Togoparts.com does not hold any funds in escrow.
Donors are eligible for a tax deduction for donations of USD 100 and above per transaction. If you wish to claim a tax deduction, please select "Yes" in the tax deduction section when making your donation. Our team will contact you separately to obtain the necessary details and process your claim.
Yes, all dollar amounts mentioned on the website refer to USD.
For example, if a team has 3 people (Person A, B & C) and someone donates USD 90 via the team page, then each person will receive USD 30 (USD 90/3). If Person A raises an additional USD 10 on their own, their total raised amount would be USD 40. The team's total raised amount would be USD 90 + USD 10 = USD 100. If a 4th person (Person D) joins the team, any further donations received through the team will be divided by 4.
The USD 100 raised by the individual will be added to the team's total amount raised. The person will become a new member of the team.
A team must have at least 2 members to qualify for team achievements. There is no maximum limit to the number of members in a team. You do not need to complete your activities together to be ranked as a team or unlock team achievements.
Yes, team leaders have the ability to remove members before the event starts.
Once you have joined a team, you are unable to switch to a different team unless you are removed by your team leader.
Once you have joined a team, you cannot withdraw or leave the team unless you are removed by your team leader.
You become a team leader when you create a new team.
Team leaders can update the team's profile picture, message, and manage members, including the option to remove team members before the event starts.
1. Go to this link: https://www.togoparts.com/strava-connect
2. Click Connect to STRAVA
3. You’ll be directed to the Strava login page — log in with your Strava email and password.
4. Tap Authorize to allow Togoparts to sync your activities.
2. Click Connect to STRAVA
3. You’ll be directed to the Strava login page — log in with your Strava email and password.
4. Tap Authorize to allow Togoparts to sync your activities.
For outdoor activities, record them as “SWIM" on STRAVA. For indoor activities, enter them manually as “SWIM” on STRAVA.
Outdoor activities are activities that are supported by a GPS/Map data. You can record outdoor activities in multiple ways. You can use any tracking device that tracks your distance and is linked to your STRAVA Account. You can directly record your activities using the STRAVA App as well! You can check more information here: https://support.STRAVA.com/hc/en-us/articles/216917397-Recording-an-Activity
You may refer to this site https://support.strava.com/hc/en-us/articles/216917857-Uploading-Manual-Activities
You can check the challenge leaderboard after it goes live on the first day of the challenge period.
Yes. The beauty of this challenge is that you can log your activities anytime and anywhere. Just remember to log your activities during the event period with the STRAVA app, or upload them to STRAVA if you are using another app to record your activities. Just make sure the devices are STRAVA-compatible!
All participants are required to log their activities using STRAVA. You can still use other tracking apps or devices, such as Garmin, by connecting them to your STRAVA account. Once connected, your activities will automatically sync to STRAVA. Activities logged only on other apps and not synced to STRAVA will not be recognised by our system. Visit this link to learn how to connect your devices to STRAVA https://drive.google.com/file/d/1ix4uEpKEjLrCYHfh9jh8NU74HxAruj90/view?usp=sharing
You can log into your STRAVA account and click on this link: https://www.strava.com/upload/device
Tagging your fellow participants will create an identical record of activities which will be flagged by our system and the other participants. As a General Rule, we do not allow participants to tag each other in order to avoid reflecting identical records for the challenge.
The challenge leaderboard will be refreshed periodically throughout each day. Allow for up to 4 hours for your activities to be updated on the Togoparts Leaderboard after you have completed your activities. If any irregularities occur, please email us at thelongwayhome@togoparts.com. Please allow up to 48 hours for us to respond.
There are several common reasons why your activities may not be syncing properly with the leaderboard:
1. STRAVA Account Not Connected
Make sure your Togoparts account is linked to your STRAVA account.
Solution: Go to the Togoparts STRAVA Connect page to link your account.
2. STRAVA Privacy Settings Not Set to ‘Everyone’
Even if your STRAVA is connected, your activities will not sync if your privacy settings are too restrictive.
Solution: Open the STRAVA app → Go to Settings > Privacy Controls → Set Profile Page, Activities, and Group Activities to “Everyone”.
3. Activities Recorded Before Linking STRAVA
Only activities recorded after linking your STRAVA account will be captured.
Solution: Email us at thelongwayhome@togoparts.com to request syncing of earlier activities.
4. Incorrect Activity Type Selected
The leaderboard only recognises specific activity types: "SWIM"
5. Late Uploads or Use of Other Tracking Apps
Activities uploaded a few days late or via third-party apps like Garmin may not sync immediately.
Solution: Upload your activities as soon as possible and ensure STRAVA is your primary sync method.
6. Overlapping or Flagged Activities
If two or more activities overlap in time, the shorter one will be removed. Activities flagged for rule violations or suspicious behaviour may also be removed. Togoparts reserves the right to moderate and remove such entries.
7. Violation of Traffic Rules
Activities recorded in violation of Traffic Rules may be removed at the organiser's discretion.
1. STRAVA Account Not Connected
Make sure your Togoparts account is linked to your STRAVA account.
Solution: Go to the Togoparts STRAVA Connect page to link your account.
2. STRAVA Privacy Settings Not Set to ‘Everyone’
Even if your STRAVA is connected, your activities will not sync if your privacy settings are too restrictive.
Solution: Open the STRAVA app → Go to Settings > Privacy Controls → Set Profile Page, Activities, and Group Activities to “Everyone”.
3. Activities Recorded Before Linking STRAVA
Only activities recorded after linking your STRAVA account will be captured.
Solution: Email us at thelongwayhome@togoparts.com to request syncing of earlier activities.
4. Incorrect Activity Type Selected
The leaderboard only recognises specific activity types: "SWIM"
5. Late Uploads or Use of Other Tracking Apps
Activities uploaded a few days late or via third-party apps like Garmin may not sync immediately.
Solution: Upload your activities as soon as possible and ensure STRAVA is your primary sync method.
6. Overlapping or Flagged Activities
If two or more activities overlap in time, the shorter one will be removed. Activities flagged for rule violations or suspicious behaviour may also be removed. Togoparts reserves the right to moderate and remove such entries.
7. Violation of Traffic Rules
Activities recorded in violation of Traffic Rules may be removed at the organiser's discretion.
We are unable to edit the details recorded by STRAVA. We do advise participants to ensure their GPS signal is strong throughout your activities, and consistently check that STRAVA is recording.
Yes, please make sure your STRAVA profile remains public during the event. Additionally, please do not delete any activities that have already been recorded. You need to keep all your activities visible on your STRAVA profile throughout the entire event period until the verification process is completed.
Yes! Once you join the challenge, all activities recorded with your connected Strava account from the official start time will be synced.
Yes, so as long as they have been uploaded to your STRAVA Account and their dates are within the challenge period. If any irregularities occur, please email us at thelongwayhome@togoparts.com. Please allow up to 48 hours for us to respond.
Unfortunately, if you connect your STRAVA account after the event has concluded, the distances recorded during the challenge period will not be reflected on the Leaderboard. It's important to ensure that your STRAVA account is connected before the event ends to ensure accurate tracking of your activities and their inclusion on the Leaderboard.
Not during the course of the challenge. All activities are subject to verification after the challenge ends. Togoparts reserves the right to remove and reinstate activities accordingly.
This is a personal honour Challenge, and the distance goals are set for running only. We think every participant will have integrity and will be honest about challenging themselves. Togoparts.com reserves the right to ignore the STRAVA entry due to dishonesty. Based on a case by case basis, we have the right to disqualify any participants at our sole discretion, should we find a participant in violation of the terms and conditions of the challenge.